Silver Rock Enterprises
Now hiring Apply now
Call center agents · $18–$19.50/hr · Full-time with benefits

Be the calm voice when it really matters.

We answer urgent calls for hospitals, doctors, lawyers, plumbers and businesses across the country. No telemarketing. No sales. Just real people helping real people, and a team that has your back.

Our story, our industry and the people behind every call, in under 3 minutes.

Continue to application What's the job like?

You'll apply on our secure Paylocity hiring portal.

Pay & benefits

Good pay, real benefits, from a company that's here to stay.

Starting pay
$18.00/hour
$19.50/hourwith our attendance incentive
  • Performance-based bonuses and hourly incentives
  • Medical, dental and vision insurance
  • Life insurance
  • Short-term and long-term disability
  • 401(k)
  • Telehealth and Employee Assistance Program
  • Employee retail discount program
  • Full-time employment
Why people stay

A job where every call actually means something.

You help people

We answer urgent calls: a patient who needs their doctor, a burst pipe at midnight. You're the one who gets it to the right person.

We train you right

Thorough training gets you confident before you take your first live call, and the team around you keeps you sharp after.

You can grow here

Real room for advancement in a company that's established nationwide and still growing fast.

A call, start to finish

Here's what you'll actually do.

  1. Answer

    Pick up an urgent call with a calm, friendly voice.

  2. Listen

    Gather exactly the information our client asked us to get.

  3. Capture

    Enter it into our custom system: clean, quick and accurate.

  4. Deliver

    Send it to the right person, so help is on the way.

  • Who you'll answer for:
  • Hospitals
  • Doctors
  • Medical practices
  • Lawyers
  • Plumbers
  • Small businesses
Life on the floor

Serious calls. Not-so-serious people.

Our agents work together in our centers, not alone at a kitchen table. That means a team around you, people to learn from, and plenty of reasons to celebrate.

  • Potlucks
  • Theme days
  • Shout-outs
  • BBQs
Call center agents in Hawaiian shirts and leis laughing together over cupcakes and fruit on a theme day
Agents wearing headsets sharing a laugh between calls at their workstations
Is this you?

Mature, steady and good with people? We'd love to meet you.

We look for good common sense, sound judgment, a calm voice, and someone who reads and follows instructions as trained and as written. Here's the honest rundown, so there are no surprises:

  • Excellent attendance and a positive, professional attitude
  • Type 35 words per minute or faster
  • Comfortable multitasking
  • Comfortable sitting for long periods
  • A flexible schedule: we're open 24/7/365, so weekends, holidays, evenings and varied shifts
  • Work on-site in one of our centers (not from home)
  • Pass a drug screening and background check
  • No convictions related to fraud, violence or identity theft

Your headset is waiting.

Thanks for taking an interest in Silver Rock. The next step is a quick application on our hiring portal.

Continue to application